D.r\ Fawzi Altaany

Abstract :

Abstract: This study aims to know the contribution of data analysis on improving services in Municipalities. The study adopted the descriptive survey method, and data was collected from 134 employees in a Municipalities in Jordan using a questionnaire. The data were analyzed using SPSS. The results indicate that all the hypotheses were statistically significant, and therefore, the null hypotheses were rejected, and the alternative hypotheses were accepted. This means that data analysis, along with its components (data volume, data speed, data reliability), contributes to the development of improving services in Municipalities  and showed a positive impact of all dimensions on improving municipal services. The analysis also showed that the volume of data directly contributes to improving Municipalities services. The study gives several recommendations, as  the need to strengthen digital infrastructure and develop database management systems in Municipalities, the importance of investing in data analysis programs and developing employee skills in all fields and integrating decision support system into daily administrative processes by promoting the use of data analytics applications that provide intelligent models and reports to assist decision-makers in Municipalities.